Delivery & Returns

For all UK orders

At checkout you will be offered a few methods of Shipping:

Standard Delivery: This service should reach you within 2-4 Business Days.

Express Delivery: This Service should reach you within 1-3 Business Days.

Free Local Delivery: Please only select this service if you live in the local area (Yeovil, Somerset) If you are not from the local area and you select this service your order will be refunded. If you live in the surrounding areas of Yeovil then please contact us and we will let you know if you qualify for this service on your orders. This service will deliver to you within 1-2 Business Days for free.

To qualify for Free Delivery on your non local UK Orders you must spend £99 and you will receive free Standard Delivery on your Package.

For International Orders

Please email primepanaceahealth@gmail.com for a quote before you place an order. 

Every effort is made to ensure that the estimated delivery charge added at the time of ordering is as accurate as possible, however there may be times when it is necessary to amend these charges before delivery. If this is the case you will be contacted by our customer service staff and informed of the new charge.

Delivery Addresses

It is extremely important that the full delivery address is entered correctly including the correct postcode. Couriers will not consider compensation for items lost unless the delivery address and postcode are 100% correct.

Risk of Damage or Loss and Ownership of Goods

The risk shall pass to you on delivery or, if you fail to take delivery of the Goods, at the time when the Goods are delivered (or delivery is attempted) to you in accordance with your instructions.

Title of the Goods shall pass to you upon delivery of the Goods and on our receipt of full payment. Legal ownership of the Goods will immediately revert to us if we refund any such payment to you or if the Goods are returned in accordance with any cancellation, refund, return or exchange policy as posted on this website.

You should inspect the Goods when you receive them for damage. If your goods are damaged please take a photograph of the package showing any damage and contact us within 24 hours of delivery to inform us of the problem.   

Items lost in the post

We send out hundreds of orders a week and it is very rare that Royal Mail or our couriers lose a parcel. However from time to time unfortunately this does happen. As a rule parcels are not considered lost until after 14 working days. We are not able to process a claim for the parcel until 14 working days have passed from the time of us sending the goods. Once the 14 days have passed we will then process a claim as quickly as possible, however please note the claims process can take several weeks.

We do not wait for the compensation to come to us before we refund you or resend the goods but we do have to wait for confirmation that the claim has been accepted.

Please understand that in this situation it is not us that have lost the goods and it is frustrating for us also. 

Returns and Replacements

Any unused goods which have been bought in error can be returned to us "as new" within fourteen days of receipt of your purchase (as per Consumer Rights Act 2015). Please Email us at: primepanaceahealth@gmail.com so we can inform you on how to return the package to us correctly.

Postage costs for the return will not be refunded, unless it can be shown it was our error. 

Exceptions apply to Fresh, Chilled and Frozen goods, as it is impossible to know that they have been stored correctly and are suitable for resale. If they are defective we need to know immediately with photographic and documented evidence. We will not accept them back as a return. 

Please note that, for reasons of hygiene, we are unable to offer refunds or exchanges on any opened or used products.

We will not accept any responsibility for loss or damage to Goods returned in this way until they are received at our address. We recommend that returns are sent by 'recorded registered delivery' with a proof of posting which is to be kept. Please note that we are not responsible for return postage other than for incorrectly supplied, defective or damaged Goods. Return postage for Goods returned for any other reason shall be solely at your cost. 

If incorrect goods have been supplied, we will arrange collection for them at our own cost. If you are aware the goods are incorrect please refuse to accept delivery of the parcel. Otherwise, please notify us immediately and a collection will be arranged as soon as is mutually convenient. A refund or re-dispatch, as appropriate, can then be arranged.

Once we receive the Goods in their original condition, any payments made by you for the purchase will be refunded in full or replacement Goods will be dispatched to you as previously agreed, as soon as we can, with no further costs for you. The refund will be made back to the card/payment method of the original sale only.